Product complaint form is used to register the complaints and issues related with the products. A product complaint can be submitted on the base of poor product performance, excessive prices and low quality, etc.
You can Download the Product complaint Template, customize it according to your needs, and Print it. Product complaint Template is either in MS Word or Editable PDF.
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Features:
Customer Information:
Collects contact details like name, email, and phone number for efficient communication.
Product Details:
Identifies the specific product involved in the complaint, including model number, purchase date, and store location (if applicable).
Complaint Description:
Provides a space for customers to describe the issue they’re facing in detail.
Severity Rating:
Enables customers to indicate the urgency of their complaint (e.g., minor inconvenience, major malfunction).
Desired Resolution:
Offers options for how the customer would like the issue addressed (e.g., replacement, refund, repair).
Benefits:
Improved Customer Satisfaction:
By providing a platform for voicing concerns, companies can address issues promptly and improve customer satisfaction.
Efficient Problem-Solving:
Structured forms allow for gathering crucial details quickly, facilitating faster resolution.
Product Improvement:
Complaint data helps identify recurring problems and areas for product improvement.
Legal Documentation:
Documented complaints can be helpful for legal purposes, especially if safety concerns are involved.
Increased Customer Loyalty:
Prompt and effective resolution of complaints can foster customer trust and loyalty.
